Policies & Legal Information

Terms & Conditions

1. User Consent & Acceptance of Terms: Please read the following terms and conditions carefully before using this website. Using this website implies that you unconditionally accept these terms.
2. Registration & Information Accuracy: Devotees must provide their full name, gotra, accurate address (including pincode), and contact number while booking puja services. This information is mandatory for delivering prasad packages to the correct address and for performing the ritual sankalp.
3. Online / Virtual Puja Services: Services listed on the website as 'Online Puja', 'E-Puja', or 'Puja on behalf of devotees' are performed at Shrikshetra Tuljapur according to traditional religious customs based on the devotee's sankalp. This service is not a substitute for physical darshan or entry into the sanctum sanctorum (garbhagriha).
4. Special Clarification regarding Darshan / Abhishek Passes: Services booked on this website are solely for religious puja rituals. This does not include Shri Tuljabhavani abhishek passes, paid darshan passes (donation passes), dharmadarshan, mukhdarshan passes, or entry into the sanctum sanctorum. Devotees are required to obtain all types of darshan passes independently through official authorities.
5. Puja Fee & Authorized Dakshina: The amount accepted through this website is received as 'Dakshina', puja materials cost, and 'Service Charge' by Shri Nagesh Kalidas Salunke in his capacity as the authorized hereditary pujari of Shri Tuljabhavani Devi.
6. Cancellation & Refund Policy: If a devotee wishes to cancel a booked puja service, they must inform us before the scheduled puja/ritual commences. Once the sankalp, puja ritual, or offering is completed, no refund request will be entertained. Approved refunds will be credited back to the original payment source within 5 to 10 business days.
7. Prasad Delivery System: Prasad included in eligible puja services will be dispatched to the address provided by the devotee via India Post or courier within approximately 15 days. Management shall not be held responsible for non-receipt of prasad due to postal delays or inaccurate address details.
8. Prasad Limitations & Exceptions: Please note that prasad for services like Kumarika Bhojan, Suvasini Bhojan, Mahanaivedya, and Kanya Pujan is not dispatched by post, as these rituals consist of direct physical offerings.
9. Service Location & Rights Reserved: All pujas and religious services available on the website are performed at Shrikshetra Tuljapur and sacred premises. Management reserves the right to modify puja items, timings, photos, and terms on the website from time to time.
10. Website Ownership & Management: https://tuljapurpujari.com/ is designed, developed, and maintained under the instructions of Shri Nagesh Kalidas Salunke, authorized hereditary pujari of Shri Tuljabhavani Mata (Mob: +91 9923050807 / 9763636868, Email: tuljabhavanipuja@gmail.com).
11. Payment Gateway & Security: Secure payment gateways (such as Razorpay) are utilized for online payments. Users must never share their OTP, UPI PIN, ATM PIN, or Password with anyone. For any issues regarding payment deduction, please contact us.
12. Copyright Policy: Content, text, photographs, videos, graphics, logos, and design on this website are copyright protected. Unauthorized commercial use, republication, editing, or redistribution without prior permission is strictly prohibited.
13. Religious Information & Limitation of Liability: Information published on the website is based on available religious texts, prevailing traditions, and local practices for informational purposes. Ritual procedures may vary according to family customs and traditions; hence this content cannot be used as evidence for legal purposes.
14. Voluntary Usage: Online payments for booking puja services on the website are made entirely at your discretion. You are under no obligation to book pujas or services on our website.
15. External Website Links: Links to external third-party websites (Google, India Post, Official Portals) are provided for convenience. Upon selecting an external link, you leave https://tuljapurpujari.com/, and the privacy/security policies of the respective site owners apply.
16. Grievance Redressal & Contact: For bookings, prasad delivery, queries, or complaints regarding pujas booked on the website, please contact +91 9923050807 / 9763636868 or email tuljabhavanipuja@gmail.com along with your Booking ID / Transaction ID.

Privacy Policy

Tuljapur Pujari (https://tuljapurpujari.com/) respects the privacy of its users. Personal information such as full name, gotra, mobile number, email, and accurate postal address (with pincode) is collected voluntarily from devotees for booking puja services, performing sankalp, delivering prasad, verifying payments, and customer support. We do not sell or trade personal information to third parties; data is shared strictly with essential service providers (Razorpay, India Post, SMS gateways). Technical data (IP, browser type) is logged solely for security and system optimization purposes.

Disclaimer

Information regarding Shri Tuljabhavani Mata, puja rituals, religious traditions, and services is provided on this website with care and diligence. However, rituals and customs may vary according to different family traditions; therefore, content on this website shall not be used as legal proof. This service does not grant darshan or entry passes. Users are advised to verify details with official sources before making travel or darshan decisions. For any queries, please contact tuljabhavanipuja@gmail.com or +91 9923050807.

Cancellation & Refund Policy

Devotees wishing to cancel a booked puja service must notify us before the ritual commences to be eligible for a refund. No refund will be issued once the puja ritual or sankalp is completed. In cases of duplicate payments or technical errors, refunds will be processed within 5 to 10 business days to the original payment method (Bank/UPI/Card). If prasad is not received, please contact us on WhatsApp (+91 9763636868 / 9923050807) with your Booking ID for re-dispatch after verification.

Hyperlinking Policy

Links to third-party portals/websites (such as official administration, government portals, payment gateways, and transport services) are provided solely for the convenience of devotees. When you navigate to an external link, you leave https://tuljapurpujari.com/ and become subject to the privacy and security policies of that external site owner. We are not responsible for the content or reliability of external websites.

Copyright Policy

All text, articles, photographs, videos, logos, graphics, and digital media on this website are protected by copyright laws. Re-printing, commercial exploitation, modification, or redistribution without explicit written permission is prohibited. Non-commercial or educational use requires prior authorization and prominent source attribution. For permissions, email tuljabhavanipuja@gmail.com.

Feedback & Grievance Redressal

Our primary goal is to provide convenient digital religious services to devotees. Devotees are encouraged to share their feedback, suggestions, or grievances by contacting +91 9923050807 / 9763636868 or emailing tuljabhavanipuja@gmail.com along with their Booking ID / Transaction ID. Information on the website will be updated periodically based on valuable feedback received.